Unified communications as a service (UCaaS) is a cloud-delivered unified communications model that supports six communications functions:
With built in Business Analytics, you can see where your time is being spent and build a plan to improve communications both inside and out of your company.
Throughout 2020, Unified Communications has experienced a surge among businesses amid the pandemic. The public health restrictions have exposed the weaknesses of legacy phone systems.
UCaaS isn’t a short-lived innovation. Traditional PBX systems are too expensive to maintain. Worse yet, they lack essential functionality for working remotely. Analog phone lines have been on their way out over the last 20 years. COVID-19 merely accelerated it. The unified communications market has grown at 25% CAGR. Some analysts expect the UCaaS market to surge past $100 billion by 2024, often at the downfall of on-premises phone systems.
Throughout the last year, employers experienced the benefits of Unified Communications. By arming staff with collaboration tools, they remain agile in an uncertain climate. And with fewer employees in the office, there are other cost savings along the way. Employees also experienced the perks of UCaaS. Examples include chatting with their manager, video conferencing, or presenting via screen sharing. While this functionality was once rare, it’s now the norm. Neither of these experiences could happen using antiquated landlines. UCaaS is much more than VoIP. It’s the way that companies compete in the future.